Frequently Asked Questions
Everything you need to know about our puzzle-inspired fashion and accessories.
What is the processing time for my order?
Most orders are processed within 1–3 business days. During peak holiday seasons, processing may take up to 5 business days before your items are shipped.
What is your return policy for apparel?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that custom-printed puzzle apparel is final sale unless there is a manufacturing defect.
Do you offer international shipping?
Yes, we ship our puzzle-themed fashion worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
How do I care for my White Mountain Puzzles clothing?
To preserve the vibrant colors of our puzzle prints, we recommend machine washing inside out on a cold cycle and tumble drying on low heat or hanging to dry.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.