Returns & Exchanges
At White Mountain Puzzles, we want you to be completely satisfied with your purchase. If your apparel or accessories aren't a perfect fit, you can return or exchange unworn items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached to ensure they remain in pristine condition during transit.
Print and Attach Label
Download and print the prepaid shipping label provided by our portal and securely affix it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; we will process your refund or exchange once the quality check is complete.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing